Advanced OM Specialist

Overview

The Advanced OM Specialist independently manages complex, high-value orders, including private-sector, government, go-to-market (GTM), and multimodality orders, overseeing the order lifecycle from order recognition through installation and revenue recognition.

What you'll do

• Independently manage complex orders, including multimodality deals, coordinating across multiple factories, internal teams, and private-sector or government customers.
• Serve as the single point of contact (SPOC) and primary escalation point throughout the order lifecycle, from order recognition through installation and revenue recognition.
• Own and monitor regional order management KPIs, including order linearity, aged inventory, backlog performance, and execution priorities.
• Partner with factories, supply chain, logistics, commercial teams, and other stakeholders to ensure timely order fulfillment and resolve operational challenges.
• Manage order backlog, proactively identify execution risks, and coordinate corrective actions to minimize delays and improve customer outcomes.
• Collaborate with other Senior Order Management Specialists to prioritize orders, balance operational requirements, and support business commitments.
• Ensure compliance with contractual obligations, applicable regulatory requirements, and internal order management procedures.
• Maintain accurate order documentation, including contractual, billing, shipment, and compliance-related records.
• Drive resolution and closure of partial shipments and concession shipments, coordinating with relevant stakeholders.
• Lead continuous improvement initiatives to simplify order management processes, strengthen execution, and improve operational efficiency.
• Support the development and adoption of standard operating procedures (SOPs), process documentation, and training materials.
• Mentor junior Order Management Specialists, share best practices, and support consistent application of order management standards.
• Build effective relationships with internal and external stakeholders to resolve escalations, manage expectations, and deliver a positive customer experience.

What you'll need

• Bachelor's degree in Engineering, Materials Management, Supply Chain Management, Operations Management, or a related discipline.
• Minimum 3 years of experience in order management, supply chain, manufacturing operations, or a related operational function.
• Strong understanding of order management processes, supply chain operations, inventory management, and backlog management.
• Experience working with ERP systems to manage orders, inventory, and operational transactions.
• Demonstrated experience managing complex operational activities, coordinating cross-functional stakeholders, and resolving execution challenges.
• Experience driving operational process improvements and implementing standardized processes.
• Ability to manage operational KPIs, prioritize competing requirements, and deliver results within established timelines.
• Strong communication, stakeholder management, and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Fluency in written and spoken English.

Details

• Location: Bengaluru (Kalyani Platina, Magnolia), India.
• Relocation assistance: Not provided.