Vendor Management Associate

Overview

Support and improve the performance of Laundryheap's partner facilities across regions, handling day-to-day operations, partner issues and quality, consistency and scalability within the partner network. Reports to the Compliance Manager.

What you'll do

• Oversee daily operations to ensure consistent, high-quality output from partner facilities.
• Manage the onboarding and offboarding process for partners, ensuring alignment with our standards.
• Conduct regular virtual check-ins and reviews to track progress, provide support, and reinforce expectations.
• Monitor KPIs and partner performance, ensuring operational targets are consistently met.
• Coordinate with internal teams (e.g., Regional/Ops Associates) to support order processing flow, inventory management, and admin tasks.
• Resolve partner issues and manage escalations efficiently to avoid service disruptions.
• Lead monthly performance reviews with facilities, covering capacity, complaints, payments, quality, and audit outcomes.
• Identify training needs for new and existing partners and ensure performance standards are maintained.
• Contribute to cross-functional initiatives, process improvements, and sourcing strategies.

What you'll need

• Strong communication and relationship management skills.
• Good analytical ability; able to interpret data and present clear insights.
• Highly organised, proactive, and detail-oriented.
• Ability to multitask and stay focused in a fast-paced environment.
• Strong sense of ownership, accountability, and adaptability.
• 2+ years in a high-growth, operations-focused role.

Nice to have

• Familiarity with CRMs, BI tools, or Google Data Studio.
• Exposure to international operations or B2B commercial processes.
• Laundry/dry cleaning industry experience.

Details

• Office-based role in Bengaluru, Karnataka, India.
• 9-hour shift (8 working hours + 1-hour break), 5 days a week with 2 rotational week-offs based on rota.
• Shifts are anchored to UK time.
• Competitive salary package plus shift allowance; comprehensive health insurance coverage.