Senior Technical Services coordinator

Overview

Senior Technical Coordinator for integrated facilities management at a leading global technology company's site in Bengaluru, responsible for the technical operations, site inspections, vendor coordination and client stakeholder support on site.

What you'll do

• Monitor day to day technical operations activity for the site.
• Support adequate supply of materials including electrical, plumbing and carpentry.
• Coordinate with the landlord team to ensure compliance with statutory regulations on fire, health and safety standards and building management.
• Coordinate with vendor staff and on-site staff to ensure smooth operation.
• Routinely inspect the building, conduct regular walk arounds and raise tickets for closure of identified snags on a daily basis.
• Assess and analyse readings for weekly and monthly reports on M&E, maintenance contracts, spare parts consumption, incident reports and improvement projects.
• Support the assistant manager technical in identifying energy management and saving opportunities and risk management.
• Proactively engage stakeholders to meet on-site client expectations through high levels of customer service.
• Build and develop effective client and stakeholder relationships across multiple levels of the organisation.
• Proactively understand customer and employee needs and act on them before being requested.
• Ensure accurate billing and invoicing, adherence to the monthly forecast and invoice management.
• Obtain quotations as per site need, share indents for monthly material supply and ensure zero stock-out situations.
• Participate in emergency evacuation procedures including crisis management and business continuity.
• Conduct energy management, saving opportunity, risk management and engineering systems audits.
• Prepare floor register for health and safety issues for the client.
• Provide admin support including front desk duties, basic housekeeping and appointment coordination.
• Ensure key performance indicators and service level agreements are met.

What you'll need

• A degree or a professional qualification in Engineering or Technical Services.
• 2-3 years relevant experience (stated as an advantage).
• Knowledge of various technical systems.
• Prior experience in energy management, saving opportunities, risk management or related fields (question posed in the ad).
• Understanding of local occupational health and safety requirements, critical facilities and vendor management (question posed in the ad).
• Proven track record of flawless project initiation and execution while following company standards and procedures.
• Team player who supports the team and works well with others toward achieving targets.
• Smooth interaction with workplace teams and vendors to deliver efficient services, with ability to address conflicts and manage priorities effectively.
• Excellent communicator who faces customers with a smile, including when times get rough.
• Listens to people in order to apply expertise and create maximum positive impact.
• Attention to detail combined with high level analytical skills, including making qualitative and quantitative decisions.

Details

• Location: On-site, Bengaluru, Karnataka.
• Scheduled weekly hours: 48.
• 24/7 emergency call support and site attendance required.