Junior Manager - Global Benefits Administration

Overview

Junior Manager responsible for the delivery, governance and continuous improvement of employee benefits administration across EMEA, North America, APAC and Africa, including enrolment, vendor management, purchase orders, invoice reconciliation and benefits reporting.

What you'll do

• Manage and govern employee benefits enrolment across EMEA, NAM, APAC and Africa, including new joiners, life events, benefit changes and leavers.
• Coordinate end-to-end annual enrolment across applicable markets, including planning, vendor readiness, employee data validation, communications, monitoring, issue resolution and post-enrolment reconciliation.
• Manage operational relationships with global and local benefit providers, including SLA/KPI monitoring, issue resolution, service reviews, escalations and continuous improvement.
• Coordinate Purchase Order creation, amendments, extensions and funding requirements for benefit vendors, ensuring financial governance and timely availability of POs.
• Validate vendor invoices against employee eligibility, enrolment records, contractual rates and POs, resolve discrepancies and ensure timely payment.
• Perform required CARM controls, reconciliations and governance activities, ensuring evidence and timely resolution of exceptions.
• Reconcile benefit data across Workday, payroll, vendor platforms and financial records, and deliver accurate operational and management reporting.
• Ensure benefits queries are resolved accurately and within SLA, and that employees receive clear communications on eligibility, enrolment and benefit changes.
• Maintain and regularly update Work Instructions, process maps, Benefits Matrices, Benefit Guides, Factsheets and FAQs across markets.
• Identify opportunities to simplify, standardise and automate benefits administration and reduce manual intervention, errors and employee queries.
• Partner with Reward, Payroll, HR, Finance, Procurement and external vendors across multiple regions, markets and time zones.

What you'll need

• Strong hands-on experience in Benefits Operations, preferably supporting multiple countries or regions.
• Demonstrated experience in benefits enrolment and annual enrolment, vendor management, Purchase Order management, invoice validation/reconciliation and employee benefits administration.
• Experience working across multiple regions and time zones, ideally including exposure to EMEA, NAM, APAC and/or Africa.
• Comfortable managing both global vendors and market-specific providers.
• Ability to independently drive operational issues through to closure.
• Strong stakeholder management, analytical capability and attention to detail.

Nice to have

• Strong experience with Workday, Excel, benefits data reconciliation, operational controls, reporting and process documentation.

Details

• Location: Bangalore Karle Town SEZ, India.
• Worker type: Regular.