Payroll - Process Lead

Overview

Lead end-to-end payroll operations for assigned EMEA payrolls delivered through outsourced payroll providers, ensuring accuracy, timeliness, compliance and an exceptional employee experience.

What you'll do

• Lead end-to-end payroll operations for assigned EMEA payrolls.
• Coordinate payroll activities with outsourced payroll providers.
• Ensure payroll calendars and critical deadlines are delivered on time.
• Manage payroll readiness activities throughout the payroll cycle.
• Support off-cycle and ad hoc payroll processing where required.
• Review payroll inputs and outputs before payroll sign-off.
• Perform second-level validation of payroll reconciliations and variance reports.
• Review high-risk payroll transactions including incentives, termination payments, retro payments and statutory payments.
• Ensure payroll quality standards are consistently achieved.
• Support payroll sign-off and payment approval activities.
• Build strong operational relationships with outsourced payroll providers.
• Monitor payroll partner performance against agreed KPIs and SLAs.
• Conduct operational governance meetings.
• Review Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA).
• Drive continuous improvements in vendor performance and service quality.
• Ensure payroll activities align with statutory requirements and company policies.
• Complete and review payroll controls in accordance with internal governance frameworks.
• Support internal and external audits and maintain payroll documentation and control evidence.
• Ensure segregation of duties and compliance with payroll approval processes.
• Partner with HR Operations, Reward, Finance, Treasury, Employment Tax, Global Mobility and First Point teams.
• Provide payroll expertise and operational guidance to business stakeholders.
• Manage complex payroll critical issues and ensure effective communication throughout the payroll lifecycle.
• Monitor Payroll Accuracy, Payroll Timeliness, Query SLA and operational KPIs.
• Analyse payroll performance trends and identify improvement opportunities.
• Drive timely resolution of payroll issues and operational risks.
• Support leadership reporting through operational dashboards and performance metrics.
• Provide functional guidance and coaching to Payroll Specialists.
• Support onboarding and knowledge transfer, and share standard methodologies across the payroll team.
• Promote a culture of continuous improvement and operational excellence.
• Identify opportunities to simplify and standardise payroll processes.
• Support payroll transformation initiatives, vendor transitions and system enhancements.
• Participate in User Acceptance Testing (UAT) for payroll-related changes.
• Drive automation and process optimisation initiatives.

What you'll need

• Bachelor's degree in Human Resources, Business Administration, Finance, Accounting or a related discipline.
• 5–8 years of payroll operations experience supporting multiple EMEA countries.
• Experience working with outsourced payroll providers.
• Strong understanding of payroll governance, controls and compliance.
• Experience with Workday and payroll ticketing/case management systems.
• Advanced Microsoft Excel and payroll reporting skills.
• Experience supporting payroll audits and regulatory compliance.

Details

• Location: Bangalore Karle Town SEZ, India.
• Worker type: Regular.
• Flexible working is available; discuss flexibility with the company.