Order Fulfilment Lead - Insulation & Components

Overview

Project Specialist role for the PGTR I & C Factory in Mysuru, supporting Hitachi Energy's Transformers business unit, with end-to-end order handling and team leadership responsibilities.

What you'll do

• Own end-to-end execution of projects for the assigned region, from order booking to dispatch, ensuring adherence to timelines, quality and customer commitments.
• Drive key order handling activities including Sales Order Booking, BOM creation, drawing release and delivery confirmation.
• Collaborate with Production and SCM to verify material readiness, production scheduling and dispatch planning.
• Act as primary interface with customers for delivery updates, order clarifications and after-sales issue resolution.
• Ensure effective documentation management, including dispatch and payment documents.
• Resolve post-delivery concerns such as shortages, wrong supplies and claims, ensuring customer satisfaction.
• Lead and manage a team of Project/Order Handling professionals, ensuring clarity of roles, workload balance and performance outcomes.
• Drive goal setting, performance management and periodic reviews aligned with business and customer KPIs.
• Build team capability through coaching, mentoring and structured development plans (functional and behavioral).
• Foster a high-performance, customer-centric culture, ensuring accountability and collaboration across functions.
• Ensure team adherence to standard processes, SAP discipline and compliance requirements.
• Drive continuous improvement initiatives in order handling efficiency, cycle time reduction and customer experience.
• Live and promote Hitachi Energy values of safety and integrity, ensuring responsible actions and a safe working environment.

What you'll need

• A bachelor's degree in electrical/mechanical engineering or a Diploma.
• Around 3 to 5 years of relevant experience in project management / order management in Supply chain & Logistics.
• Excellent communication, analytical and problem-solving skills, with ability to manage multiple tasks.
• Excellent analytical skills and understanding of data analysis/statistical methods.
• Good knowledge of MS Office and databases.
• SAP PP module experience is a must.
• Great attention to detail and results-driven approach.
• Excellent organizational and leadership abilities.
• Proficiency in Kannada is a must.

Nice to have

• Experience in project management / order management in Supply chain & Logistics (listed as an added advantage).
• English communication skills (preferred).

Details

• Location: Mysore, Karnataka, India.
• Full-time position.
• Not remote.