Finance and Process Manager

Overview

Lead Finance & Accounting operations in the Gurugram-based Shared Services Centre, supporting stakeholders across the UK, Europe and the US, with ownership of operational performance, financial controls and continuous improvement.

What you'll do

• Lead end-to-end Accounts Payable (AP), Accounts Receivable (AR), Record-to-Report (RTR), General Ledger, intercompany and bank reconciliations, and month-end close activities, meeting accuracy, completeness and timeliness requirements.
• Manage team workloads, priorities, service levels and escalations; develop team capability and foster an open, accountable and improvement-oriented working culture.
• Maintain effective financial controls, quality assurance, compliance with internal policies and audit readiness; support internal and external audits and close corrective actions promptly.
• Partner with country finance teams, controllers and cross-functional stakeholders to resolve issues, improve handoffs and deliver reliable services.
• Own the full process lifecycle: discovery and assessment, current-state mapping, future-state design, documentation, approval, implementation, transition, stabilisation and ongoing maturation.
• Map end-to-end workflows, dependencies, decision points, handoffs, controls and responsibilities; create and maintain SOPs, work instructions, process maps, RACI matrices and process governance documentation.
• Design streamlined, standardised and scalable processes, balancing efficient execution with regulatory requirements, financial integrity and proportionate controls.
• Lead rollout of redesigned processes, including stakeholder alignment, testing, training, knowledge transfer, change management and handover into business-as-usual operations.
• Monitor post-implementation performance, resolve defects and control gaps, and establish periodic reviews to progressively improve process maturity and resilience.
• Critically challenge established practices and assess whether each process step, approval, report, reconciliation or manual intervention adds value or serves a necessary control purpose.
• Identify duplicated effort, redundant controls, unnecessary approvals, repetitive data entry, avoidable rework, inefficient handoffs and local variations; eliminate non-value-adding work or redesign it for greater efficiency.
• Lead business process re-engineering and standardisation across supported business units, retaining local variations only where justified by law or genuine business need.
• Prioritise process simplification and elimination of unnecessary steps before applying ERP enhancements, workflow automation and digital tools.
• Establish baseline measures and track outcomes including cycle times, error and rework rates, on-time delivery, cost per transaction, manual effort, productivity per FTE and capacity released; report quantifiable benefits and sustain improvements.
• Build a culture of constructive challenge in which team members regularly identify inefficiencies, propose practical solutions and own implementation of improvements.

What you'll need

• At least five years of experience in Finance Shared Services, Global Business Services (GBS) or accounting operations, including responsibility for finance process delivery.
• Strong technical knowledge of AP, AR, RTR, General Ledger, month-end close, reconciliations and financial controls.
• Demonstrated hands-on experience across the complete process lifecycle, including process mapping, design, SOP documentation, implementation, transition, stabilisation and maturity improvement.
• Evidence of eliminating redundant tasks, simplifying workflows or re-engineering processes with measurable gains in efficiency, service quality, cost or capacity.
• A questioning, analytical mindset and sound judgement to distinguish necessary controls from unnecessary bureaucracy; ability to challenge existing ways of working constructively.
• Experience with ERP platforms such as SAP, Oracle, Microsoft Dynamics, NetSuite or comparable systems, and practical exposure to workflow optimisation and automation.
• Ability to establish KPIs, performance baselines, process governance and sustainable improvement routines.
• Strong leadership, coaching, stakeholder influencing, problem-solving, change management and cross-functional project delivery skills.
• Excellent written and spoken English, including presentation skills; adaptability, organisation and ability to manage competing priorities.
• Flexibility to work shifts aligned with international stakeholders; specific hours to be confirmed.

Nice to have

• Knowledge of Lean, continuous improvement, business process re-engineering or process excellence methods.

Details

• Location: Gurugram, Haryana, India.
• Gurugram office operates Monday to Friday.
• Shift work aligned with international stakeholders; specific hours to be confirmed.