Forward Deployed Engineer

Overview

Architect and deliver production-ready conversational AI agents for enterprise customers, owning the full agent lifecycle from pilot through launch and ongoing refinement.

What you'll do

• Develop agentic systems for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.
• Build agents that handle nuanced, integrated customer interactions across a range of CX transforming use cases.
• Design reusable agent frameworks adapted to the specific demands of different industries.
• Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.
• Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.
• Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.

What you'll need

• Hands-on experience building and operating end-to-end production systems at scale.
• A natural builder's mentality with high personal agency, defaulting to finding solutions and shipping them.
• Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.
• Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.
• Able to balance competing priorities and drive alignment across technical and business teams.
• At ease working face-to-face with customers to unpack their problems and deliver practical solutions.
• A clear, direct communicator who can be equally persuasive with engineers and executives.

Nice to have

• Startup founder or early engineer experience.
• Experience developing or operating AI/LLM-powered systems in production.
• Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
• Familiarity with React, TypeScript, and/or Go.
• Prior experience in customer-facing or externally-led technical roles.

Details

• Location: USA, Remote.
• Reporting into: Director, FDE Strategy.
• Role type: Individual Contributor.
• Requisition ID: 11995.