Forward Deployed Engineer(FDE) US

Overview

Senior Forward Deployed Engineer who owns the full lifecycle of integrations between the Blue Machines AI platform and enterprise customer systems, from solution design through production rollout and ongoing reliability, acting as technical lead on customer deployments.

What you'll do

• Architect, build, and own complex integrations using REST APIs, WebSockets, and webhooks, with a focus on scalability, low latency, and fault tolerance.
• Design and deploy production solutions on cloud platforms (GCP / AWS / Azure), including networking, security, and cost decisions.
• Lead integration of AI/LLM capabilities (LangChain, OpenAI, Anthropic, or similar SDKs) into customer workflows, including prompt design, orchestration, and evaluation.
• Act as the main technical contact for enterprise customers: run discovery, translate business requirements into technical solutions, and drive deployments to go-live.
• Debug and resolve critical production issues across distributed systems, and lead root-cause analysis.
• Set up observability, monitoring, and alerting for integration workflows, and drive automation and documentation standards.
• Build reusable connectors, frameworks, and best practices that speed up future deployments.
• Mentor engineers and work with Product and Engineering to feed customer insights into the platform roadmap.

What you'll need

• 5–8 years of software engineering experience, including at least 2–3 years in customer-facing, solutions, or integration engineering roles.
• Strong expertise in Python or Java for backend services and integrations.
• Deep hands-on experience deploying and operating production workloads on a major cloud platform (GCP preferred).
• A proven track record of designing and shipping large-scale integrations with enterprise systems (CRMs, contact center platforms, ERPs, internal APIs).
• Strong command of API design and authentication/authorization protocols (OAuth2, JWT, SAML/SSO, mTLS).
• Practical experience building with AI/LLM ecosystems (prompt engineering, RAG, LangChain-style orchestration, or agent frameworks).
• Strong system design skills, with experience making trade-offs around performance, reliability, and security.
• Excellent problem-solving and communication skills, including comfort working directly with senior customer stakeholders.

Nice to have

• Healthcare experience: building or deploying software in healthcare, health tech, or digital health.
• Familiarity with healthcare interoperability standards (HL7 v2, FHIR) and EHR integrations (Epic, Oracle Health/Cerner, athenahealth).
• Working knowledge of HIPAA, handling of PHI, and compliance frameworks such as SOC 2 or HITRUST.
• Exposure to provider, payer, or patient-engagement workflows (scheduling, prior authorization, care coordination, patient outreach).
• Experience with telephony and real-time communication (SIP, WebRTC, Twilio, Genesys, Five9, Amazon Connect, Avaya) and voice AI pipelines (ASR/TTS).
• Hands-on experience with Postman, Wireshark, and observability stacks (Datadog, Grafana, Prometheus, OpenTelemetry).
• Strong grasp of CI/CD, containerization (Docker), and orchestration (Kubernetes).
• Prior experience as a Forward Deployed Engineer, Solutions Architect, or Technical Consultant at a high-growth startup.

Details

• Location: Texas, New York, Pennsylvania, or Florida, United States.
• Travel to customer sites as needed (roughly 10–20%).