Forward Deployment Engineer

Overview

Forward Deployment Engineer (AI Forward Deployed Engineer) designing, building, and deploying AI-driven customer engagement solutions across voice and digital channels.

What you'll do

• Design and develop AI-driven virtual agents to automate customer service workflows across digital and voice.
• Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.
• Own the full agent lifecycle from design through deployment and ongoing optimization.
• Build integrations between AI agents and enterprise systems (e.g., CRM, commerce, knowledge bases) using APIs and orchestration layers.
• Create full-stack solutions, including web interfaces, backend services, and integration layers for agent interactions.
• Partner with customers to translate business requirements into technical architectures and working solutions.
• Design technical demonstrations and enable internal teams with knowledge of AI agents and integrations.

What you'll need

• Deep technical expertise across full-stack development and AI agent architectures.
• Experience with APIs, integrations, and conversational automation.
• Ability to build and operationalize AI agents integrating with enterprise systems.
• Experience with conversational AI architecture and retrieval-augmented knowledge systems.
• Understanding of observability, evaluation, and feedback loops for agent performance improvement.
• Knowledge of identity and access management (listed under required technical domains).

Details

• Work mode: Remote (Germany - Remote).