Fraud Operation Associate

Overview

Review new account purchases and signups to prevent payment fraud while ensuring a positive experience for legitimate customers. Verify accounts, review fraud and chargeback information, and help maintain compliance with payment fraud regulations.

What you'll do

• Quickly process new account signups using various internal and third-party tools to determine whether they are legitimate and prevent approval of fraudulent purchases.
• Work proactively with accounts to recognize fraudulent activity.
• Communicate fraud trends to the fraud team and management.
• Accurately communicate with customers and assist them with verifying their accounts as needed.
• Provide customer service to all customers.
• Complete daily and miscellaneous assigned tasks, including investigating fraud activity outside the normal workflow and processing reports using Microsoft Excel and other tools.

What you'll need

• Previous experience screening customers for payment fraud in retail or eCommerce platforms.
• Strong attention to detail and the ability to make sound judgments while navigating gray areas.
• A self-starter approach with a keen sense of time management and the ability to multitask effectively.
• A proactive approach to resolving issues in an unbiased, professional manner.
• The ability to work both independently and collaboratively.
• Strong written and verbal communication and customer service skills, with the ability to empathize with clients and coworkers.
• Proficiency in Microsoft Office.

Details

• Location: Mumbai, India.
• The company provides work-from-home, hybrid, or work-from-the-office environment scenarios.