Fraud Operations Specialist

Overview

Entry-level Ops Support Specialist role providing day-to-day operations support, including record maintenance, storage and retrieval of records, account maintenance, imaging and account opening, in coordination with the Operations - Core Team.

What you'll do

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within the work unit, providing daily guidance to lower level employees, and allocating work as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, with particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
• Drive compliance with applicable laws, rules and regulations, adhere to Policy, apply sound ethical judgment regarding personal behavior, conduct and business practices, and escalate, manage and report control issues with transparency
• Serve as liaison between operations staff, relationship managers, project managers, custodians and clients
• Perform other job-related duties as assigned

What you'll need

• 0-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area
• Bachelor's Degree

Nice to have

• Advanced Excel with AI, Power BI, Retail domain knowledge, basic understanding of US Retail Banking, Lean Certification
• Experienced candidates with Credit Card domain process experience and MS Excel skills

Details

• Willing to work in rotational shifts
• Job family group: Operations - Core; job family: Operations Support