Banking Operations Specialist

Overview

Entry-level Ops Support Specialist role providing day-to-day operations support in alignment with Citi operations support infrastructure and processes, acting as liaison between operations staff, relationship managers, project managers, custodians and clients.

What you'll do

• Support record and documentation maintenance, storage and retrieval of records, account maintenance, imaging and account opening in coordination with the Operations - Core Team.
• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research.
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within the work unit, providing daily guidance to lower level employees, and allocating work as needed.
• Conduct basic analysis and research as well as workflow management.
• Support an expansive array of products and services.
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed.
• Appropriately assess risk when making business decisions, safeguarding Citigroup, its clients and assets, and driving compliance with applicable laws, rules, regulations and policy.

What you'll need

• 0-3 years of relevant experience.
• Experience working in a business office or operational environment.
• Excellent communications.
• Strong numerical abilities.
• Proficient computer and math skills with a focus on complex databases and spreadsheets.
• Demonstrates technical and administrative expertise.
• Consistently demonstrates attention to detail.
• Demonstrated knowledge of activities, policies, and procedures of a basic work area.
• Bachelor's degree mandatory.

Nice to have

• Retail banking operation experience.

Details

• Comfortable working a late-night shift schedule, expected to start around 11:30 PM or 12:30 AM.
• Ready to work rotational/night shifts, i.e. 24x7 support.