Banking Operation Specialist

Overview

Entry-level Ops Support Specialist 5 role providing day-to-day operations support, including record maintenance, storage and retrieval of records, account maintenance, imaging and account opening in coordination with the Operations - Core Team. The role also acts as liaison between operations staff, relationship managers, project managers, custodians and clients.

What you'll do

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients.
• Identify opportunities to offer value added products and services while adhering to strict laws and regulations governing Telesales.
• Communicate daily with management on productivity, quality, availability and Management Information System (MIS) indicators.
• Provide written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed.
• Support an expansive and diverse array of products and services.
• Assist with ongoing Lean and process improvement projects.
• Resolve complex problems based on best practice/precedence, escalating as needed.
• Appropriately assess risk when business decisions are made, with particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations and Policy.
• Escalate, manage and report control issues with transparency.

What you'll need

• 2-4 years of relevant experience.
• Proficient in Microsoft Office.
• Comprehensive knowledge of Dispute process.
• Ability to work unsupervised and apply problem solving capabilities.
• Ability to work occasional weekends to support Pega releases and COB testing.
• Comfortable working a late-night shift schedule, expected to start around 11:30 PM or 12:30 AM.
• Demonstrated analytical skills and mathematical knowledge.
• Consistently demonstrates clear and concise written and verbal communication skills.
• High School diploma or equivalent.

Details

• Late-night shift schedule, expected to start around 11:30 PM or 12:30 AM.
• Occasional weekend work to support Pega releases and COB testing.