French Language Interpreter

Overview

Facilitate accurate, real-time interpretation between customers or clients who speak different languages, primarily English and French, while ensuring high-quality service delivery.

What you'll do

• Listen to, understand, and accurately interpret conversations between customers or clients speaking different languages (e.g., English and French) in real time.
• Ensure interpretations are clear, precise, and culturally appropriate, maintaining the intent and tone of the original message.
• Adhere to all standard operating procedures (SOPs) and organizational guidelines related to the interpretation process.
• Meet or exceed quality, productivity, and compliance goals established for the role.
• Stay informed of and implement client updates, process changes, and policy enhancements as communicated by leadership.
• Maintain confidentiality and professionalism at all times when handling sensitive or private information.
• Participate in training, coaching, and quality calibration sessions as required.

What you'll need

• Highly fluent in bilingual speaking (e.g., English and French).
• Strong command over both languages, with excellent comprehension and understanding skills.
• Excellent communication skills, both verbal and interpersonal.
• Good listener, with the ability to accurately interpret spoken information.
• Energetic, with a positive approach to handling issues and challenges.
• Flexible to work rotational shifts, including night shifts (5 days per week with 2 days off).

Nice to have

• Certification in French Language, French Language Trainers, French Language Associates, or Customer Support professionals with French Language experience (high preference).

Details

• Location: Chennai, Tamil Nadu, India.
• Work mode: Work from home.
• Shifts: Rotational, including night shifts, 5 days per week with 2 days off.