Front Line Manager - Insurance - P&C Underwriting 4C

Overview

Lead process delivery across P&C Insurance Underwriting operations, ensuring alignment with client expectations and internal quality standards.

What you'll do

• Lead process delivery across P&C Insurance Underwriting operations, ensuring alignment with client expectations and internal quality standards.
• Manage team structure including FTEs, SMEs, and Assistant Managers, based on budget and leadership directives.
• Drive operational excellence through SLA/KPI management, process optimization, and continuous improvement initiatives.
• Build and maintain strong client relationships, leading regular operational reviews and strategic discussions with Canadian stakeholders.
• Oversee quality control for policy issuance and endorsements, ensuring compliance with turnaround time and accuracy standards.
• Facilitate knowledge transfer during process transitions and support training initiatives for new joiners and existing staff.
• Approve hiring and redeployment requests, manage queue performance, and lead RCA efforts for escalations with a focus on problem-solving and error-proofing.

What you'll need

• Bachelor's degree in Actuarial Science, Economics, Finance, or Risk Management and Insurance, or Master's degree in Statistics.
• Required skills: Dispute Litigation, Fraud Management, Operational Risk Assessment, People Leadership, Property & Casualty Insurance, Regulatory Compliance Management, Underwriting.
• English language proficiency: Proficient (C2) (Required).

Nice to have

• Associate in Claims (AIC), The Institutes (USA).
• Associate in Insurance (AINS), Intecap.
• Chartered Property Casualty Underwriter (CPCU), Insurance Institute of America (IIA).
• Guidewire Associate Certification – InsuranceSuite 10.0 Analyst, Guidewire.
• Guidewire Certified Associate – InsuranceSuite Analyst, Elysium Academy.

Details

• Location: Floor 1 to 12, Hafeezpet Phoenix, Hyderabad, India.
• Work mode: Hybrid.
• Work shift: Evening shift.
• Job type: Regular.