Frontline Engineer

Overview

Own product quality end-to-end through test strategy, automation, field-issue investigation, and systemic improvements. Serve as an engineering first responder for complex, high-priority issues and connect field feedback to testing, observability, and product improvements.

What you'll do

• Design and maintain functional, regression, integration, and system-level test plans and automated suites.
• Investigate, reproduce, and triage complex production issues using logs, monitoring systems, and production data.
• Debug distributed systems, APIs, services, and code paths to isolate root causes.
• Enrich JIRA issues with logs, configurations, traces, reproduction steps, and technical context.
• Validate fixes and perform regression verification for patches and releases.
• Analyze field issues and service requests to identify systemic quality and observability gaps.
• Build automation, scripts, and AI-assisted workflows to reduce repetitive triage work.

What you'll need

• Strong software engineering foundation across distributed systems and microservices.
• Hands-on experience with software quality engineering, test automation, and defect lifecycle management.
• Experience investigating production systems with logs, monitoring tools, and observability platforms.
• Understanding of APIs, client-server architectures, and modern distributed systems.
• Strong analytical, structured problem-solving, written communication, and verbal communication skills.
• Bachelor's degree or equivalent combination of education and relevant professional experience.

Nice to have

• Experience with enterprise device management platforms such as Apple, Android, or Windows.
• Familiarity with AI-assisted engineering tools such as Cursor, Claude, or Rovo.
• Background in sustaining, field, or production systems engineering.
• Experience owning test automation frameworks or developer productivity tooling.
• Familiarity with observability platforms and structured log analysis.

Details

• Location: Bengaluru, India.
• Work mode: Hybrid.
• Travel is expected.