Overview
Manage corporate relocation and commercial move requests from lead intake through booking, coordinating customers, crews, quotes, orders, and service details.
What you'll do
- Monitor incoming leads and communicate with points of contact using current templates.
- Track upcoming, ongoing, and completed services through Slack and a follow-up calendar.
- Generate orders and book qualified crews based on service and cost requirements.
- Prepare quotes and estimates, and conduct day-before and day-of crew confirmation calls.
- Attach required crew documents to orders and process invoices as needed.
- Respond to inquiries within two hours and professionally handle customer calls.
- Support sales, MSP recruitment, and other departments as needed.
What you'll need
- At least 2 years of US customer service experience.
- Strong English communication and rapport-building skills.
- Proficiency with Microsoft Office and/or Google Workspace.
- Detail-oriented, organized, goal-driven, and able to solve problems.
- Basic math skills and clear, professional written communication.
- Availability for full-time scheduled hours, including overtime as needed.
- A working headset, camera, quiet workspace, and internet meeting the stated speed requirements.
Nice to have
- Experience in the moving or relocation industry.
- Experience in escalated or high-level customer support.
Details
- Remote role based in Colombia.
- Employed through RemoFirst, Porch Group's Employer of Record partner in Colombia.
- Monthly salary of COP 3,200,000 to COP 3,400,000.
Read the full description and apply on the company’s own careers page.
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