Functional Engineer AMS SAP S/4H Sales & Distribution

Overview

The SAP S/4HANA Sales & Distribution Functional Engineer provides operational support for S/4HANA deployments and supports and optimizes SAP Sales & Distribution solutions in a post-go-live application maintenance environment. The role works with business stakeholders, partners and cross-functional teams to ensure stable, compliant and efficient order-to-cash processes.

What you'll do

• Support Sales Business Process Owners, key users and project teams in maintaining SAP S/4HANA Sales & Distribution solutions aligned to the global template.
• Support deploying the global S/4HANA implementation on a local level.
• Provide functional support across Sales Order Management, Pricing, Shipping, Delivery Processing, Billing, Returns, Credit Management and Output Management.
• Provide end-to-end functional support in an AMS environment, including incident management, service requests, defect resolution and root cause analysis in line with agreed service levels.
• Conduct impact analysis and testing to support quality delivery of changes and enhancements.
• Support Order-to-Cash processes with integration across Finance, Supply Chain, Manufacturing, Warehousing and Transportation domains.
• Monitor system performance, operational issues and user feedback to ensure stable and efficient day-to-day sales operations.
• Support critical business operations including order processing, deliveries and billing, ensuring continuity and timely issue resolution.
• Provide user support, functional guidance and knowledge sharing to enable consistent adoption and operational effectiveness.
• Operate independently within the assigned functional scope and deliver with limited supervision.
• Resolve moderately complex functional issues across integrated SAP processes.
• Contribute to support, enhancement and continuous improvement initiatives.

What you'll need

• Bachelor’s or Master’s degree in Engineering, Information Technology, Supply Chain Management or a related field.
• Hands-on experience configuring and supporting core SAP SD functionalities, including Sales Order types, Pricing Procedures, Shipping/Delivery layouts, Billing variants and Credit Management constraints.
• Strong functional understanding of Sales & Distribution processes including Sales Order Management, Pricing, Shipping, Delivery Processing, Billing, Returns and Credit Management.
• Experience working in a global application maintenance support or production support environment, including stakeholder management and cross-functional collaboration.
• Experience in system enhancements, incident resolution, problem management, testing and delivery of supportable business solutions.
• Experience supporting critical Order-to-Cash operations.
• Good understanding of integration points with Finance, Supply Chain, Manufacturing, Warehousing and Transportation domains.
• Strong analytical, problem-solving and communication skills.
• Ability to work effectively in a global, complex and highly integrated business environment.

Nice to have

• Knowledge of SAP Output Management, EDI and interfaces with external logistics or transportation systems.
• SAP certification in relevant modules.
• Good knowledge of SAP S/4HANA Sales & Distribution functional processes and incident management practices.

Details

• Location: Bangalore.
• The role supports a global application maintenance organization and collaborates within a global team.