Platform Engineer (SAP Functional)

Overview

Platform Engineer in the Retail Tech Core Banking team, supporting and optimising the SAP solutions that underpin critical banking operations, including SAP Banking Services and TRBK.

What you'll do

• Provide day-to-day L2 operational and platform stability for SAP functionality across production and non-production environments.
• Monitor daily system functionality and performance, identify issues proactively, and coordinate timely incident detection and resolution.
• Perform and manage service restoration within SLA where service is broken for incidents of all categories.
• Partner with stakeholders to articulate and execute service restoration where it is broken, ensuring the best possible outcome that least impacts customers and consumers.
• Coordinate with infrastructure, security, and platform teams to maintain system availability, resilience, and performance.
• Support continuous improvement initiatives that increase and automate functional observability.
• Leverage and propose use of tools that bridge the gap between product teams and operational capabilities, enabling higher levels of self-service and manual touchpoints.
• Utilise AI capabilities to automate and supplement incident analysis and resolution.
• Maintain system documentation, operational procedures, knowledge articles, and support runbooks.
• Support change management activities including the running of manual activities and ensuring minimum standards are met.

What you'll need

• Minimum of 4-8 years of experience (configuration, development or incident management) with SAP Finance products.
• Knowledge of SAP Banking Modules: Business Partner, Deposits Management, Master Contract Management, Loans Management and Payments.
• Strong understanding of incident and change management process in a large organisation or highly regulated industries such as banking, financial services, insurance or government.
• Knowledge of ITIL Service Management processes.
• Strong analytical and troubleshooting skills with the ability to perform root cause analysis.
• Highly skilled stakeholder management and communication skills.
• Bachelor's degree or master's degree in engineering in Computer Science/Information Technology.

Nice to have

• High favourability for SAP Banking Services and TRBK experience.
• Ability to debug or low touch code in ABAP.
• Prior experience with AI tools to automate daily tasks.

Details

• Location: Bangalore, Manyata Tech Park.
• Applications for existing Commonwealth Bank Group employees (including Bankwest, x15ventures) must be submitted through Sidekick.
• Advertising end date: 26/11/2026.