SAP RISE SAP Basis Administrator

Overview

Ensure the availability, stability, and performance of SAP environments by providing L1/L2 SAP Basis support in a 24x7 production setting, working with SAP RISE operations, hyperscaler teams, and customer stakeholders to deliver SLA-driven service.

What you'll do

• Monitor SAP systems, applications, databases, interfaces, dashboards, and operational queues, proactively identifying potential service risks.
• Handle L1/L2 SAP Basis incidents, performing initial diagnosis, troubleshooting, resolution, escalation, and documentation according to SLA commitments.
• Participate in major incident and outage bridges, supporting impact analysis, service restoration, root cause analysis, post-incident reviews, and corrective actions.
• Perform SAP Basis operational activities including system monitoring, startup/shutdown, background jobs, spool administration, user locks, transports, and system maintenance.
• Monitor SAP HANA database health and performance and support system refreshes, client copies, kernel updates, and parameter reviews.
• Support approved changes and releases, including system readiness validation and transport movement across SAP landscapes.
• Coordinate with SAP RISE, AWS, Microsoft Azure, Google Cloud, customer, and technical support teams during incidents and service disruptions.
• Work within ITIL-based Incident, Problem, and Change Management processes, maintaining accurate tickets, operational documentation, SLA/OLA compliance, and service reports.

What you'll need

• 3–8 years of SAP Basis administration experience, preferably supporting 24x7 production environments.
• Hands-on knowledge of SAP ECC, S/4HANA, BW, Solution Manager, and SAP HANA administration and monitoring.
• Experience with SAP system monitoring, performance troubleshooting, startup/shutdown procedures, Transport Management System (TMS), background jobs, and spool administration.
• Strong experience in Incident Management, Problem Management, Change Management, Major Incident Handling, Root Cause Analysis (RCA), and SLA-driven support.
• Experience supporting SAP S/4HANA environments and troubleshooting infrastructure, database, application, and interface-related alerts.
• Understanding of the RISE with SAP operating model, including SAP-managed cloud environments, support boundaries, and customer responsibilities.
• Experience working with technical teams and stakeholders during production incidents, outages, changes, and service restoration activities.

Nice to have

• Exposure to RISE with SAP operations and managed service provider / AMS / MSM engagements.
• Experience with SAP Cloud ALM and SAP Focused Run for system monitoring and alert management.
• Familiarity with hyperscaler environments such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
• SAP Certified Technology Associate – SAP System Administration certification.
• SAP HANA Administration certification.
• ITIL Foundation Certification.
• Strong understanding of proactive monitoring, preventive actions, operational reporting, service reviews, and continuous improvement in SAP production environments.

Details

• Location: Bangalore, Karnataka, India.
• Hybrid-friendly work environment.