Global Client Implementations (GCI) – Partnership Strategy & Operations, Senior Associate

Overview

Support the execution and continued development of the GCI implementation partnership model, managing day-to-day operations across external partners and providers and coordinating with internal stakeholders.

What you'll do

• Support the continued development of the GCI partnership operating model and help implement improvements to operational processes.
• Work with Procurement, GCI implementation teams, and external partners to coordinate Statements of Work and Orders that document the scope of outsourced services.
• Support the management of SOWs, contracts, resources, reviews, and approvals in Beeline.
• Coordinate resource onboarding and access-management activities with the appropriate internal teams and external partners.
• Review invoicing and billing information associated with contracted services and help resolve discrepancies.
• Track partner-level financial information, approved budgets, contractual values, forecasts, and associated metrics.
• Maintain accurate documentation, trackers, governance materials, and management reporting.
• Support partner governance activities, including monitoring service-level agreements, key performance indicators, deliverables, milestones, and risks.
• Track partner deliverables and performance information in Jira and other applicable reporting tools.
• Coordinate with stakeholders to identify impediments, monitor progress, escalate risks and issues, and document agreed actions.
• Prepare meeting materials, operational reports, presentations, and analysis for internal governance forums and partner discussions.
• Analyze operational and financial information to identify trends, exceptions, risks, and opportunities for improvement.
• Translate business challenges into structured analyses and practical recommendations.
• Help balance competing priorities across stakeholders while maintaining focus on agreed deliverables and deadlines.
• Support process-improvement and reporting-automation initiatives across partnership operations.
• Build productive working relationships with GCI teams, Procurement, Finance, external partners, and other stakeholders.

What you'll need

• Bachelor’s degree or equivalent professional experience.
• Approximately five or more years of relevant professional experience, preferably within financial services, implementation operations, vendor management, procurement, consulting, transformation, or program management.
• Experience supporting operational processes involving external vendors, service providers, professional-services firms, or implementation partners.
• Experience with financial tracking, invoice review, budget monitoring, management reporting, or contract administration.
• Strong organizational and project-coordination skills, with the ability to manage multiple activities and deadlines.
• Strong analytical and problem-solving skills, including the ability to organize information and develop clear conclusions or recommendations.
• Effective written and verbal communication skills.
• Ability to establish productive relationships and work collaboratively across multiple teams and organizations.
• Ability to communicate with stakeholders at different organizational levels and escalate issues appropriately.
• High attention to detail and a commitment to maintaining accurate records and reporting.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.

Nice to have

• Interest in developing expertise in partnership governance, vendor management, implementation operations, and transformation.
• Experience with SharePoint, Jira, Confluence, Beeline, project-management tools, or reporting-automation solutions.
• Familiarity with State Street Alpha, Global Client Implementations, or similar financial-services implementation environments.

Details

• Location: Hyderabad, India.