Global ERP Operations Lead, SAP Platform

Overview

Lead global run operations for Amgen’s ERP (SAP) platform, ensuring stability, performance, and continuous improvement for critical business systems.

What you'll do

• Lead global ERP run operations for SAP S/4HANA and integrated platforms, ensuring high availability and performance.
• Drive operational excellence using monitoring, incident, problem, and change management.
• Establish AI-enabled ERP operations and AIOps to improve resilience, accelerate issue resolution, and optimize operating costs.
• Define and manage operational KPIs and SLAs for reliable ERP service delivery.
• Ensure ERP platforms meet cybersecurity, GxP, SOX, and GDPR compliance requirements.
• Strengthen access management, segregation of duties, and security patching processes.
• Lead and develop a global team of internal and partner resources.

What you'll need

• Doctorate + 2 years, or Master’s + 4 years, or Bachelor’s + 6 years, or Associate’s + 10 years, or High school/GED + 12 years of relevant experience.
• Roughly 10 years of experience in enterprises and/or consultancy firms (preferred).
• Deep expertise in SAP S/4HANA, SAP BTP, and RISE with SAP/non-SAP environments.
• Strong experience managing complex system integrations and enterprise-scale SAP landscapes.
• Solid understanding of cloud infrastructure (AWS) and enterprise service management tools such as ServiceNow.
• Knowledge of ITIL practices and ERP security/compliance frameworks in regulated environments.
• Strong leadership, stakeholder management, and communication skills.

Details

• Work location type: United States - Remote.