Global Investigator (Triage)

Overview

As a Global Investigator on the triage team, you will be the first line of operational defense in a crypto disruption pipeline, processing inbound complaint data and routing cases into investigative pipelines that result in frozen scam proceeds and seized assets.

What you'll do

• Hold the disposition decision for each complaint: freeze, takedown, recovery handoff, legal-process draft, victim notification, or close.
• Validate and route hundreds of complaint dispositions per week, feeding a live asset-recovery pipeline.
• Validate outputs from the AI investigation platform and catch errors such as false positives, merged syndicates, and misclassified scam patterns before they propagate downstream.
• Enrich complaint selectors using a stack of more than forty commercial data-source integrations.
• Own clean shift handoffs so the around-the-clock operation never drops a lead, providing EMEA-hours coverage while colleagues in other regions are offline.
• React quickly to incoming complaint surges and live takedown events.
• Continuously learn new patterns in crypto-enabled crime.

What you'll need

• Investigative or analytical experience in the private or public sector; one to three years is fine.
• Strong AI fluency: comfort using AI tools as a daily co-pilot, plus the judgment to know when they are wrong.
• Excitement to deepen blockchain analysis skills.
• Comfort operating in a fast-paced, fluid environment where scope and emphasis may shift quarter to quarter.
• Strong written and verbal communication.

Details

• Location: APAC.
• Daily schedule: standard business hours in your local time zone.
• Formal on-call rotation for high-priority events such as hacks, law-enforcement support, and other time-sensitive matters: weekly rotation, with occasional weekend coverage as needed.
• Coordinate with global teammates for handoffs on time-sensitive items.