Global Product Support Engineer – Semiconductor Equipment

Overview

Global Product Support Engineer for semiconductor equipment, developing service procedures and supporting new products from first chamber build through field issue resolution.

What you'll do

• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Participate in or own first chamber Build & Test in Apps lab.
• Solve issues, or work with Engineering to address issues identified.
• Work with Manufacturing to develop procedures and participate (if required) in New Product final test.
• Drive resolution of key issues with Engineering.
• Own beta site test plans and reporting.
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues.
• Participate in or own CAPA process.
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations.

What you'll need

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.
• Understands key business drivers and uses this understanding to accomplish own work.
• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
• Explains complex information to others in straightforward situations.

Details

• Location: Bangalore, India.
• Full time, new college grad.
• Travel: Yes, 75% of the time.
• Relocation eligible: Yes.
• No supervisory responsibilities; provides informal guidance to new team members.