Group Operations Lead

Overview

Lead and manage the Finance & Accounting operations for the JBS business unit, covering AP, AR and GA processes, including lease abstraction delivery. Reports to the Head of PM UK & Ireland (Executive Director). Overall team size of 100-120, including direct reports, Operations Leads, Managers and Assistant Managers.

What you'll do

• Run and manage Finance & Accounting processes across all major AP, AR and GA activities.
• Lead Lease Administration delivery for lease abstractions, aligning abstraction requirements with resource availability and ongoing projects.
• Deliver multiple lease abstraction projects on strict deadlines in a fast-paced environment, enabling JLL to extract insights from lease documents.
• Balance leadership responsibilities with hands-on contribution.
• Work closely with other Lease Administration teams to ensure day-to-day delivery of multiple accounts, projects, transitions and compliance deliverables against defined targets.
• Manage large teams and ensure a highly motivated, high-performing team.
• Manage multiple stakeholders.
• Ensure staff performance, team building, motivation and development; establish performance expectations and review performance regularly.
• Provide operational excellence to achieve SLA deliverables.
• Work collaboratively with business and client teams and take overall responsibility for communication and engagement when transitioning new services and accounts.
• Establish deep relationships with key stakeholders, understand and address process pain points.
• Provide meaningful insights to leaders and stakeholders so informed decisions can be taken.
• Maintain deep knowledge of processes and drive efficiencies through standardization, continuous improvement, transformation and benchmarking.
• Drive organization strategy, build a strong structure, manage staffing, improve skills and define style in line with the organization's vision.
• Ensure 100% compliance with internal and external audits and controls.
• Provide direction and coaching to the operations team to align with organization goals and deliver commitments consistently.
• Proactively share success stories with the leadership organization.
• Instill a culture of proactiveness and ownership to drive BAU operations and change through tactical and strategic improvement initiatives.
• Ensure attrition rates are below industry average.
• Actively participate in recruitment activities.
• Mentor the operations team in implementing process improvements.
• Manage succession planning of key resources.

What you'll need

• University graduate or postgraduate in Finance, Accountancy or Commerce.
• Approximately 15 years of work experience in Finance & Accounting.
• Approximately 10 years of experience managing teams.
• Proven team leadership and people management skills, with the ability to handle large and diverse F&A teams.
• Proven client management skills, with the ability to build impactful customer relationships and drive collaborative behavior across multiple hierarchies, internal and external.
• Deep understanding of business processes and the offshore business environment.
• Prior experience in transitions.
• Flexibility and ability to work under pressure, multitask and prioritize effectively.
• Very strong communication skills and awareness of cross-geographical cultures.
• Ability to coach, mentor and develop talent, and to hold difficult conversations when necessary.
• Proven ability to identify opportunities and drive improvements to closure; self-driven.
• Creative thinking, analytical and innovative mindset; solution oriented.
• Ability to foresee risks, be proactive and predictive, and develop risk mitigation plans.
• Keen to apply best practices from previous experience and similar organizations.

Nice to have

• Six Sigma Green Belt certification.
• Experience in managing teams and leading Lease Administration delivery for lease abstractions.

Details

• Location: On-site, Gurugram, HR.
• Scheduled weekly hours: 40.