Regional Operations Head - East

Overview

Regional Operations Lead for Project and Development Services across East India, reporting to the Region Head, accountable for operational excellence, project delivery, compliance, risk management, and talent development across multiple cities.

What you'll do

• Lead development and implementation of annual operational business plans aligned with regional and state objectives.
• Execute strategic initiatives set by PDS leadership and develop technology roadmaps to maintain industry leadership.
• Define and implement the "JLL Way" through standardized project and operations frameworks.
• Drive operational efficiency by identifying process improvements, standardizing procedures, and implementing best practices.
• Spearhead implementation of PDS India operations policies, procedures, and systems, and ensure ongoing certification to international standards.
• Establish and monitor non-financial KPIs, track performance metrics, conduct periodic business and project reviews, and implement corrective measures.
• Contribute to business planning and support data-driven decision-making.
• Provide guidance to Delivery Leads, Senior Project Leads, and Project Leads throughout the project lifecycle from pitches to close-out.
• Advise on contract administration and coordinate internal legal matters.
• Proactively identify and mitigate project risks and ensure compliance with regulations, industry standards, and company policies.
• Maintain occupational health, safety, and environmental standards.
• Drive regional efforts in operations, hiring diverse talent, and training in collaboration with the Cluster Lead.
• Lead technical training initiatives, including skill analysis, on-job training, performance evaluation, and workshops on planning, documentation, and contracts administration.
• Build strong relationships with internal stakeholders and external partners and develop innovative solutions for client communication.
• Identify potential new resource requisitions based on pursuits and pipeline and jointly manage resource utilization and allocation across projects.
• Support the Cluster Lead in managing debts and accounts receivable.

What you'll need

• Bachelor's degree or Diploma in Construction Management, Civil Engineering, Architecture, or a related field.
• At least 15+ years of experience in project management, with a focus on leadership within the real estate sector.
• Demonstrated success leading multiple complex projects simultaneously and leading diverse teams of 70+.
• Strong business acumen with experience in P&L management.
• Excellent communication, negotiation, and relationship-building skills.
• Proven ability to drive innovation and strategic growth initiatives.
• In-depth knowledge of regulatory requirements and industry standards.
• Demonstrated client management with "C" level stakeholders in the industry.
• Collaborative, team mindset, can-do attitude.
• Ability to lead through influencing, manage multiple priorities simultaneously, and maintain a service mindset.

Nice to have

• Master's degree in Business Administration or related discipline.
• Relevant professional certifications such as PMP, LEED, or similar.
• Experience with project management software and digital tools.
• Knowledge of sustainable practices and emerging industry trends.
• Experience leading multi-state or large-scale projects.
• Passion for fostering an inclusive and innovative team culture.
• Commitment to professional growth and continuous learning.

Details

• Location: On-site in Hyderabad, TS.
• Scheduled weekly hours: 40.