GSOC Engineer

Overview

GSOC Engineer role in the Service Operations department, analysing and handling incidents found through standard monitoring or customer requests, and supporting customers through ticketing.

What you'll do

• Handle customer requests via the ticketing system or email.
• Monitor organisation infrastructure and applications via monitoring tools and emails.
• Provide first-level support to customer requests and acknowledge them.
• Escalate alarms and issues to the next level on time.
• Generate reports and update stakeholders of the organisation.

What you'll need

• Bachelor of Engineering (Electronics or Computer Engineering).
• Basic/intermediate Linux knowledge (CLI).
• Basic/intermediate SQL knowledge.
• Basic knowledge of databases: SQL, Oracle.
• Basic knowledge of telecom (GSM, mobile networks).
• 0–1 year experience as a Tier 1/Tier 2 support engineer.
• Basic operating system and MS Office application knowledge.

Nice to have

• 0–3 years of relevant experience in the telecom/IT industry.

Details

• Location: Bengaluru, India.
• Work mode: work from office (WFO).
• Shift timings: 24x7 shifts.
• Employment type: full-time.
• Travel required: No.