GSOC Response & Policy Program Specialist

Overview

GSOC Response & Policy Program Specialist defining how Anthropic’s Global Security Operations Center detects, responds to, and recovers from incidents, and converting that work into approved, operator- and business-facing playbooks.

What you'll do

• Author the GSOC plan and policy, including functions, severity matrix, communication templates, and service levels.
• Design global incident- and event-specific response protocols with operator and business-facing playbooks.
• Define and obtain approval for incident response tooling, channels, and the path for employee advisories.
• Build an on-call rotation and call tree to ensure Incident Commander coverage.
• Coordinate Legal, HR, Communications, and Employee Relations to align notification thresholds/obligations.
• Train and roll out the approved standards through socialization and delivery.
• Assist in incident response and act as the liaison between GSOC and Crisis Management.

What you'll need

• 8+ years of professional experience in GSOCs, security operations, emergency/crisis management, business continuity, incident command, or a related discipline.
• Bachelor’s degree or higher in a relevant field.
• Authored security, safety, or emergency response policy that was formally approved and adopted.
• Served as Incident Commander or in an equivalent command role during live incidents.
• Working knowledge of ISO 22320:2018 (or equivalent incident command systems such as ICS/NIMS) and severity/tiering frameworks.
• Experience writing clearly for non-specialist audiences and tailoring content for operator, business partner, and executive audiences.

Details

• On-call requirement and after-hours availability, including evenings, weekends, and holidays.
• Scope includes incidents on site, off site, and during travel, including natural disasters, across regions Anthropic operates in.
• Annual compensation range: $180,000–$230,000 USD.
• Location: expects staff to be in one of the company’s offices at least 25% of the time (hybrid).