Overview
Build and run Anthropic’s incident response program for high-volume, high-stakes incidents across teams, acting as incident commander and communications lead.
What you'll do
- Build incident response processes, tooling, and operational standards for incident handling at scale.
- Serve as on-call incident commander, coordinating response across technical and non-technical stakeholders.
- Engage the right people at the right time and drive order and direction during fast-moving, ambiguous situations.
- Own incident communications end-to-end, including internal coordination and external channels like status pages and customer outreach.
- Run blameless incident reviews and drive follow-through on critical remediations.
- Partner with engineering and other teams to improve incident detection, response, and learning.
What you'll need
- 5+ years of experience in incident management.
- Direct experience managing technical product or infrastructure incidents.
- Experience building or significantly shaping an incident response program.
- Strong cross-functional collaboration skills, including with communications and legal teams.
- Experience with cloud infrastructure incidents and technical depth across the stack to engage engineering.
- Analytical mindset with experience using data (e.g., incident metrics and trend analysis) during incidents.
- Clear, calm communication under pressure in real time and post-incident writing.
Details
- Hybrid location policy: expected to be in one of the company offices at least 25% of the time.
- Visa sponsorship: company sponsors visas and makes reasonable efforts to assist if offered.
Read the full description and apply on the company’s own careers page.
