GTSM - SRE Lead - XDP

Overview

As GTSM - SRE Lead - XDP, you will support the organisation in achieving its strategic objectives by identifying business requirements and solutions that address business problems and opportunities. The role manages IT Services, supports bank operations, represents technology service performance with senior stakeholders, and manages IT service risk across the organisation.

What you'll do

• Develop the strategic direction for IT Services, including implementing up-to-date methodologies and processes.
• Manage the IT Services department, including oversight of IT Services colleagues and their performance, departmental goals and objectives, and department efficiency and effectiveness.
• Manage relationships with IT Services stakeholders, including identifying relevant stakeholders and maintaining the quality of external third-party services.
• Develop and implement IT Services policies and procedures, control targets and standards, and adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
• Manage IT Services risk by identifying potential risks, developing mitigation strategies, and maintaining alignment between the bank’s change and compliance functions.
• Monitor the financial performance of the IT Services department, including revenue, profitability, and cost control, and drive value from commercial agreements and directly controlled costs.
• Manage IT Services projects, including driving successful research and related product launches and delivering integrated solutions to clients.
• Monitor and maintain the bank’s critical technology infrastructure and resolve complex technical issues while minimising disruption to operations.
• Advise and influence decision making, contribute to policy development, and take responsibility for operational effectiveness.
• Lead a team performing complex tasks, set objectives, coach employees, appraise performance relative to objectives, and determine reward outcomes.
• Collaborate closely with other functions and business divisions.
• Consult on complex issues and provide advice to People Leaders to support resolution of escalated issues.
• Identify ways to mitigate risk and develop policies and procedures supporting the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Engage in complex analysis of data from multiple internal and external sources to solve problems creatively and effectively.
• Communicate complex information and influence or convince stakeholders to achieve outcomes.

What you'll need

• 10+ years of Application Support, Production Support, SRE, or Platform Operations experience, including leadership of critical business services.
• Strong expertise in AWS Cloud, including EC2, ECS/EKS, Lambda, S3, DynamoDB, IAM, CloudWatch, and API Gateway.
• Experience supporting APIs, microservices, containerized applications, and platforms running on AWS and OpenShift/Kubernetes.
• Strong knowledge of ITIL Service Management, including Incident, Problem, Change, Availability, and Service Continuity Management.
• Experience leading Major Incident Management, service restoration, and stakeholder communications.
• Expertise in observability and monitoring tools such as AppDynamics, Kibana, ELK, CloudWatch, ITRS/Geneos, Grafana, and related platforms.
• Strong troubleshooting, root cause analysis, performance diagnostics, and application resilience engineering skills.
• Experience with DevOps, CI/CD, Infrastructure as Code using CloudFormation/Terraform, deployment automation, and operational tooling.
• Proficiency in automation and scripting using Python, Shell, or similar technologies.
• Experience operating within financial services or highly regulated environments, with a strong focus on service reliability, resilience, and customer experience.
• Ability to advise and influence decision making, contribute to policy development, and take responsibility for operational effectiveness.
• Ability to collaborate with other areas of work and keep up to speed with business activity and business strategy.
• Ability to communicate complex information and influence or convince stakeholders to achieve outcomes.

Nice to have

• Strong understanding of risk, controls, governance, audit, regulatory compliance, and operational resilience.
• Experience managing and supporting Identity & Access Management, API ecosystems, Developer Platforms, and Digital Identity solutions.
• Demonstrated ownership of platform health through SLAs, KPIs, service reviews, and continuous service improvement initiatives.
• Automation-first mindset with experience implementing self-healing capabilities, proactive monitoring, and operational efficiency improvements.
• Knowledge of Site Reliability Engineering principles, capacity management, disaster recovery, and business continuity.
• Strong cloud security awareness, including IAM, vulnerability management, secrets management, and secure platform operations.
• Ability to lead cross-functional teams and collaborate effectively with Engineering, Infrastructure, Architecture, Security, and Business stakeholders.
• Excellent stakeholder management, communication, crisis leadership, and executive reporting skills.
• Strong analytical, organizational, and decision-making abilities with a customer-centric approach.
• Commitment to continuous learning, innovation, and driving operational excellence across shared enterprise platforms and services.

Details

• Location: Pune.
• The role is based in Pune.
• The role includes leadership responsibilities, including setting objectives, coaching employees, appraising performance, and determining reward outcomes.
• You may be assessed on risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills.