Helpdesk Executive

Overview

Helpdesk Executive role at JLL's client site in Premium Office Space, Gurugram, handling service requests on a 24x7 rotational shift.

What you'll do

• Work on the client's automated tool (Service Now) and over telephone calls.
• Record all feedback and track service orders and PPMs on Excel trackers.
• Work as part of a group of specialized teams to handle feedback, complaints and request tickets.
• Assign and track tickets to timely closure.
• Deliver on measurable performance metrics (SLAs/KPIs).
• Handle ad-hoc tasks: staff locker inventory, parking requests (temporary and permanent, including issuance of RFID stickers), maintaining inventory, business card processing and stationery issuance.
• Take on additional responsibilities as needed.

What you'll need

• Strong communication skills, articulate, precise and respectful in written and verbal communication.

Nice to have

• Previous experience on Helpdesk.

Details

• Location: On-site, Gurugram (Premium Office Space, client site).
• Shift: 24x7 rotational shift, round-the-clock operation.
• Scheduled weekly hours: 48.