Helpdesk Executive

Overview

Helpdesk Executive role at JLL's client site in Gurugram, working a 24x7 rotational shift to handle service requests and tickets.

What you'll do

• Work on the client's automated tool (Service Now) and over telephone calls.
• Record all feedback and track service orders, PPMs and similar items on Excel trackers.
• Work as part of a group of specialized teams to handle feedback, complaints and request tickets.
• Assign and track tickets to timely closure.
• Deliver against measurable performance metrics (SLAs/KPIs).
• Handle ad-hoc tasks: staff locker inventory, parking requests (temporary and permanent, including issuance of RFID stickers), maintaining inventory, business card processing and stationery issuance.
• Take on additional responsibilities as needed.

What you'll need

• Strong communication skills, to be articulate, precise and respectful in written and verbal communication.

Nice to have

• Previous experience on a helpdesk.

Details

• On-site at a client site in Gurugram, HR.
• 24x7 rotational shift.
• Round-the-clock operation.
• 48 scheduled weekly hours.