Facilities Coordinator – Soft Services

Overview

Manage day-to-day soft services and workplace operations for a premium BFSI office environment in Gurugram, on a 24x7 rotational shift basis.

What you'll do

• Manage soft services operations across the office in a 24x7 shift environment
• Ensure housekeeping, hygiene, pantry, and cafeteria services meet expected standards
• Maintain premium office spaces, including fixtures, furnishings, meeting rooms, and common areas
• Monitor cleaning methods, chemicals, and procedures for different floor and surface types
• Track vendor performance and ensure SLA and KPI compliance
• Conduct routine inspections, audits, and follow-up on corrective actions
• Coordinate with internal teams and client stakeholders for seamless workplace delivery
• Maintain required records, logs, checklists, and compliance documentation

What you'll need

• Experience in facilities, workplace, soft services, or hospitality operations
• Strong knowledge of premium office upkeep and floor maintenance practices
• Good understanding of cleaning solutions, procedures, and cafeteria management
• Good communication skills and collaborative working style
• Professional, pleasant, and customer-focused approach

Nice to have

• Hospitality background
• Experience in BFSI or other high-compliance corporate environments
• Experience with KPI- and SLA-driven service delivery models

Details

• Location: On-site, Gurugram, HR
• Shift: 24x7 rotational shifts
• Scheduled weekly hours: 48