Customer Service Specialist

Overview

Customer Service Specialist aligned with the Finance Operations vertical, supporting financial outcomes through operational data reporting, reconciliation and cash application processing.

What you'll do

• Collect operational data reports and conduct analysis.
• Reconcile transactions.
• Optimize working capital by providing real-time visibility and end-to-end management of revenue and cash flow.
• Streamline billing processes.
• Solve queries related to cash applications and coordinate with customers.
• Address customer inquiries, resolve issues and ensure customer satisfaction before, during and after purchase or service use.
• Analyze and solve moderately complex problems and create new solutions by leveraging and adapting existing methods and procedures.
• Work within the strategic direction set by senior management as it relates to team goals.
• Manage small teams or work efforts where in an individual contributor role.

What you'll need

• Any graduation.
• 7 to 11 years of experience.
• Primary skill: Customer Service.
• Secondary skill: Billing Processing.
• Language ability: Spanish - Elementary.

Details

• Location: Gurugram.
• May require working in rotational shifts.