Customer Service Specialist

Overview

Customer Service Specialist role in Accenture's Finance Operations vertical, supporting cash application processing, billing and customer query resolution.

What you'll do

• Collect operational data reports, conduct analysis and reconcile transactions to help determine financial outcomes.
• Optimize working capital by providing real-time visibility and end-to-end management of revenue and cash flow.
• Streamline billing processes across the flow from customer inquiry and sales order through delivery and invoicing.
• Solve queries related to cash applications and coordinate with customers.
• Address customer inquiries, resolve issues and ensure customer satisfaction.
• Analyze and solve moderately complex problems, and create new solutions by leveraging or adapting existing methods and procedures.
• Manage small teams or work efforts as an individual contributor, interacting with peers, management and clients.

What you'll need

• Any graduation.
• 7 to 11 years of experience.
• Primary skill: Customer Service.
• Secondary skill: Billing Processing.
• Language: Spanish, elementary ability.

Details

• Location: AIOC-S01670721, Gurugram.
• This role may require working in rotational shifts.