VisionPlus Technical Business Analyst

Overview

Synechron is seeking a Technical Business Analyst (VisionPLUS) for its Gurgaon work-from-office team to gather and translate business requirements into functional solutions for VisionPLUS and related payment systems, coordinating delivery across business, development, testing, UAT and production support teams.

What you'll do

• Gather, analyze, validate and document business and functional requirements for VisionPLUS applications and related payment systems.
• Work with business stakeholders, development teams and testing teams to clarify requirements and resolve functional questions.
• Analyze VisionPLUS applications and relevant modules, including CMS, FAS, TRAMS, VMX or related components, to support enhancements, integrations and system upgrades.
• Prepare and maintain BRDs, FRDs, user stories, process flows, functional specifications, acceptance criteria and requirements traceability documentation.
• Conduct gap analysis and assess the impact of proposed changes on business processes, systems, data, integrations and downstream activities.
• Translate business needs into clear, testable and implementation-ready functional requirements.
• Support solution discussions by explaining business processes, data requirements, system behavior, dependencies and expected outcomes.
• Coordinate UAT activities, including test planning support, scenario preparation, stakeholder coordination, defect triage, retesting and sign-off tracking.
• Support defect management by analyzing reported issues, clarifying expected behavior, coordinating with technical teams and validating resolutions.
• Provide functional support for production incidents, including impact analysis, root-cause investigation, communication and resolution validation.
• Ensure successful delivery of enhancements, integrations and system upgrades within agreed scope, timelines, quality standards and governance controls.
• Maintain accurate documentation and consider efficient use of systems, data and processing resources when defining or improving solutions.

What you'll need

• Minimum 7 years of experience as a Business Analyst or in a comparable technical business analysis role.
• Hands-on experience with VisionPLUS, including CMS, FAS, TRAMS, VMX or related modules, on the version currently implemented within the assigned environment.
• Strong experience in the credit card and payments domain, including relevant business processes, system functionality and payment-related data.
• Demonstrated experience gathering requirements, conducting gap analysis, preparing functional documentation and managing stakeholder expectations.
• Experience working with development and testing teams to clarify requirements, support solution delivery, coordinate UAT and manage defects.
• Experience supporting VisionPLUS applications and related payment systems through enhancements, integrations, system upgrades and production support.
• Working knowledge of SQL for data analysis, validation, investigation and requirements support.
• Working knowledge of data analysis, SDLC and Agile methodologies.
• Experience preparing BRDs, FRDs, user stories, process flows, functional specifications, acceptance criteria and requirements traceability records.
• Experience coordinating UAT, recording and tracking defects, validating fixes and supporting test execution.
• Experience with tools and processes for requirements management, sprint planning, backlog tracking, delivery coordination and status reporting.
• Ability to use approved query, reporting, spreadsheet or data analysis tools to investigate business and system information.
• Bachelor's degree in Computer Science, Information Technology, Business Analysis, Engineering or a related field; equivalent relevant professional experience may be considered.
• Candidates may qualify through equivalent experience in technical business analysis, cards and payments systems, VisionPLUS support or related financial services technology roles where they can demonstrate comparable outcomes.

Nice to have

• Experience working with banking or financial services clients.
• Exposure to API integrations and digital payment platforms, including API documentation, request and response analysis, integration testing and payment system interfaces.
• Experience analyzing requirements related to digital payments or related payment channels.
• Experience creating process flows, functional diagrams, data flows or system interaction diagrams.
• Experience supporting banking, cards, payments or financial services systems.
• Experience using tools for stakeholder communication, documentation, meeting records and delivery coordination.
• Relevant training in VisionPLUS, business analysis, requirements engineering, SQL, Agile delivery, testing or payment systems.
• Certifications in business analysis, Agile delivery, payments or related technology areas, not required unless mandated for a specific assignment.
• Commitment to continuous professional development through training, product updates, industry learning and evolving cards, payments and technology practices.

Details

• Location: Gurgaon (Gurugram), work-from-office.