Helpdesk Representative I

Overview

Helpdesk Representative I role supporting customers of NCR Atleos, a provider of financial access and self-service solutions for financial institutions and retailers.

What you'll do

• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints in a timely manner.
• Know the products inside and out so you can answer questions.
• Take prompt action on customer queries and incidents as per standard process.
• Keep records of customer interactions, transactions, comments and complaints as per standard process.
• Communicate and coordinate with colleagues as necessary.
• Follow all compliances related to workflow.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Details

• Offers of employment are conditional upon passage of screening criteria applicable to the job.