Assistant Manager - Facilities

Overview

Assistant Manager - Facilities in the Property Management team at Sunrise Corporate Park, a commercial property at Wagle Estate, Thane, responsible for supervising soft services/housekeeping, security and fire safety during your shift in consultation with the Property Manager.

What you'll do

• Take daily property rounds and coordinate with the team to close any cleaning-related matters.
• Maintain daily and monthly reports (DMR and MMR) and share them with the Property Manager and client.
• Schedule weekly vendor meetings to discuss daily issues.
• Maintain and prepare the monthly attendance summary record for salary.
• Investigate and resolve all customer queries, escalating to appropriate supervisors where needed.
• Develop and mentor new and subordinate vendor staff.
• Assist in improving and monitoring procedures to ensure cost-effective and efficient services.
• Assist in preparing and developing documentation of standard policies and procedures.
• Plan, schedule, inspect and assign work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff on their duties, designated areas of work and special instructions.
• Prepare and implement checklists at the frequency instructed, in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Monitor that staff clean as per standards and that surfaces are maintained to enhance their longevity.
• Ensure janitor closets and storage areas are kept neat and orderly.
• Take feedback through customer needs assessment and evaluation of customer satisfaction levels.
• Maintain and update security policies and procedures at site, including establishing specific security procedures and crime deterrent programs.
• Supervise security and fire safety staff, assign and monitor work, and provide weekly/monthly training on security procedures and basic fire and first aid.
• Ensure complete documentation and police verification of vendor security personnel, and periodically audit all contractors for ongoing compliance.
• Conduct security investigations and prepare incident reports.
• Track material movement and stock of Lost and Found.
• Handle emergency situations efficiently (fire, evacuations, customer complaints, human crises).
• Ensure an effective emergency preparedness/disaster management plan and an Emergency Response Team (ERT) are in place.
• Conduct security risk assessments and plan effective guarding strategies.
• Conduct mock drills on medical emergencies, bomb threats/search handling, riots and similar scenarios.
• Operate and oversee security and safety devices such as CCTV, access control, DFMD, and fire detection and fighting systems.
• Hold weekly meetings with the vendor operations head and share minutes of meeting (M.O.M) with the PM and client.
• Maintain clear communication with the client SPOC on events, incidents, security team concerns, recommendations and staffing needs.
• Review after-hours security reports and monitor performance.
• Develop liaison with government agencies such as local Police and Fire Services.
• Prepare the monthly security MIS.
• Keep up to date through training sessions and review of publications and audio-visual materials.

What you'll need

• Degree/Diploma or relevant educational background in hotel management/hospitality.
• Effective communication skills and a customer-oriented service outlook.
• Qualified degree holder with 3-5 years of security experience.
• Ability to communicate well with others, both verbally and in writing.
• Ability to conduct fire drills and mock drills on emergency scenarios.
• Analytical and meticulous, with attention to detail and excellent problem-solving skills.
• Ability to use logical thought processes to develop solutions for short- and long-term security needs.
• Demonstrate integrity in the performance of assigned tasks.

Nice to have

• Min 1-2 years of work experience.
• Relevant experience in the required property type (residential/commercial/others).

Details

• Location: On-site, Mumbai, MH.
• Scheduled weekly hours: 48.
• Reports to the Property Manager.
• Site team: Property Manager plus 2.