Senior Officer, Branch Relationship Manager, Consumer Banking Group

Overview

Branch Relationship Manager in DBS Consumer Banking Group, responsible for acquiring, engaging and growing high-value consumer banking clients at the Khar, Mumbai branch.

What you'll do

• Acquire and engage DBS clients with AUM of INR 1 million or more through a need-based approach, and drive cross-sell and up-sell of DBS products and services.
• Manage and maintain high customer satisfaction and service levels through proactive client engagement and relationship management, coordinating with DBS Service, Distribution and Product teams.
• Acquire and upgrade quality clients in the branch location areas to the Treasures segment.
• Deepen wallet share of existing customers through retention and growth of AUM.
• Achieve monthly and annual volume and revenue objectives as agreed.
• Ensure activation of e-Channels (I-Banking, M-Banking, Online MF, Debit Card) and Savings Book growth.
• Implement and execute product strategies through effective relationship management.
• Build client trust and loyalty through lifestyle and beyond-banking propositions.
• Ensure optimum product mix and new-to-product clients aimed at customer-level profitability and enhanced client coverage.
• Deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to the DBS sales process, timely risk reviews and due diligence during on-boarding.
• Build workflows and processes, including doorstep banking, to ensure exemplary service delivery to clients.
• Establish, manage and grow the AUM of the mapped client segment by acquiring and nurturing clients with AUM of INR 1 million or more.
• Maintain complete knowledge of all products and services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within agreed TAT as per the DBS customer service policy.
• Coordinate with CBG colleagues, Service teams and Product specialists to meet team objectives through teamwork.
• Work with the Line Manager and City/Cluster Head to achieve common team and Branch objectives.
• Ensure internal and regulatory compliance and address operational risks, including Health & Safety standards, security of premises, AML/KYC and ongoing risk reviews.
• Establish DBS as a primary banker for clients and a prominent banking provider in India.

What you'll need

• Minimum 2 years of experience in a reputed bank.
• Proficiency in banking products.
• In-depth knowledge of the local market and competition.
• Graduate (10+2+3).

Nice to have

• AMFI, IRDAI or FEDAI certification.
• BCSBI certification.

Details

• Location: Khar, Mumbai.
• Job: Relationship Management.
• Schedule: Regular.
• Employment status: Full time.