Senior Officer, Branch Relationship Manager, Consumer Banking Group

Overview

Senior Officer, Branch Relationship Manager in DBS Consumer Banking Group, responsible for acquiring, engaging and growing high-value retail clients at a branch in Borivli, Mumbai.

What you'll do

• Acquire and engage DBS clients with AUM of INR 1 million or more through a need-based approach, and drive cross-sell and up-sell of DBS products and services.
• Manage and maintain high customer satisfaction and service levels through proactive client engagement and relationship management, coordinating with DBS Service, Distribution and Product teams.
• Acquire and upgrade quality clients in the branch location areas to the Treasures segment.
• Deepen wallet share of existing customers through retention and growth of AUM.
• Achieve monthly and annual volume and revenue objectives as agreed.
• Drive activation of e-Channels (I-Banking, M-Banking, Online MF, Debit Card) and savings book growth.
• Implement product strategies through effective relationship management, and ensure optimum product mix and new-to-product clients for customer-level profitability.
• Build client trust and loyalty through lifestyle and beyond-banking propositions.
• Deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure compliance with DBS sales process, timely risk reviews and due diligence during on-boarding.
• Build workflows and processes for exemplary service delivery, including doorstep banking.
• Establish, manage and grow AUM of the mapped client segment.
• Maintain complete knowledge of all products and services through continuous skill improvement.
• Resolve customer queries and complaints within agreed TAT per the DBS customer service policy.
• Coordinate with CBG colleagues, Service teams and Product specialists to meet team objectives.
• Work with the Line Manager and City/Cluster Head to achieve common team and branch objectives.
• Ensure internal and regulatory compliance and address operational risks, including Health and Safety standards, security of premises, AML/KYC and ongoing risk reviews.
• Establish DBS as a primary banker for clients and a prominent banking provider in India.

What you'll need

• Minimum 2 years of experience in a reputed bank and proficient in banking products.
• In-depth knowledge of the local market and competition.
• Graduate (10+2+3).

Nice to have

• AMFI / IRDAI / FEDAI certified candidates with BCSBI certification.

Details

• Location: Borivli, Mumbai.
• Job: Relationship Management.
• Schedule: Regular.
• Employee status: Full time.