Officer, Branch Relationship Manager, Growth, Consumer Banking Group

Overview

Branch Relationship Manager (Growth) in DBS Bank's Consumer Banking Group, focused on acquiring new-to-bank clients with AUM of INR 1 million or more and deepening relationships with existing clients.

What you'll do

• Acquire and upgrade quality clients in the branch catchment, with a strong focus on sourcing new affluent clients into the Treasures segment.
• Build and execute an acquisition pipeline through self-sourcing, referrals, branch walk-ins, local area prospecting, corporate and community engagement.
• Engage existing customers to deepen wallet share through retention and growth of AUM.
• Achieve monthly and annual volume and revenue objectives, as agreed.
• Ensure activation of e-Channels (I-Banking, M-Banking, Online MF, Debit Card) and Savings Book growth for new and existing clients.
• Implement product strategies through effective relationship management, optimising product mix and new-to-product clients.
• Build client trust and loyalty through lifestyle and beyond-banking propositions.
• Drive exemplary customer service in the local market and uphold DBS service standards.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Ensure internal and regulatory compliance, including DBS sales process, timely risk reviews and due diligence during on-boarding.
• Build workflows and processes for service delivery, including doorstep banking.
• Coordinate with CBG colleagues, Service teams and Product specialists to meet team objectives.
• Work with the Line Manager and City/Cluster Head on common team and branch objectives.
• Address operational risks, including Health & Safety standards, premises security, AML/KYC and ongoing risk reviews.
• Establish DBS as the primary banker for clients and a prominent banking provider in India.

What you'll need

• Minimum 2 years of experience in a reputed bank and proficiency in banking products.
• Mandatory: Graduate (10+2+3 years of education).
• Strong relationship management and influencing skills.
• Strong service orientation and customer-centric behaviour.
• Effective probing and listening skills.
• Good written and verbal communication skills.
• Results-oriented, with the ability to deliver results under pressure and within tight timelines.
• In-depth knowledge of the local market and competition.
• Understanding of HNI sales and wealth management product suite, platforms and operational procedures.
• Understanding of banking and para-banking guidelines issued by RBI and local laws and regulations affecting businesses.
• Understanding of KYC requirements and Anti-Money Laundering policies.
• Knowledge of financial markets and products.
• Attention to detail and analytical ability.

Nice to have

• MBA, preferably (not mandatory).
• AMFI, IRDAI or FEDAI certification, with BCSBI certification as an added advantage.

Details

• Location: Janakpuri, Delhi.
• Employment type: Full time, regular employee.
• Reports to: Branch Manager.
• Rank: Officer/Senior Officer/Analyst.