Officer, Branch Relationship Manager Growth, Consumer Banking Group

Overview

Branch Relationship Manager - Growth role in DBS Bank's Consumer Banking Group, focused on acquiring new-to-bank clients with AUM of at least INR 1 million and deepening existing client relationships in the branch catchment.

What you'll do

• Acquire and upgrade quality clients in the branch catchment, with a strong focus on sourcing new affluent clients into the Treasures segment.
• Build and execute an acquisition pipeline through self-sourcing, referrals, branch walk-ins, local area prospecting, and corporate and community engagement.
• Engage existing customers to deepen wallet share through retention and growth of AUM.
• Achieve monthly and annual volume and revenue objectives as agreed.
• Ensure activation of e-Channels (I-Banking / M-Banking / Online MF / Debit Card) and Savings Book growth for new and existing clients.
• Implement product strategies through effective relationship management and optimize product mix and new-to-product clients for customer-level profitability.
• Build client trust and loyalty through lifestyle and beyond-banking propositions.
• Drive exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance, including adherence to the DBS sales process, timely risk reviews, and due diligence while onboarding.
• Build workflows and processes, including doorstep banking, to ensure exemplary service delivery.
• Resolve customer queries and complaints within the agreed TAT per the DBS customer service policy.
• Coordinate with CBG colleagues, Service teams and Product specialists to meet team objectives.
• Work with the Line Manager and City / Cluster Head to achieve common team and branch objectives.
• Ensure compliance and address operational risks, including Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.
• Establish DBS as the primary banker for clients and as a prominent banking provider in India.

What you'll need

• Minimum 2 years of experience in a reputed bank and proficient in banking products.
• Mandatory: Graduate (10+2+3 years of education).
• Strong relationship management and influencing skills.
• Strong service orientation and customer-centric behavior.
• Effective probing and listening skills.
• Good written and verbal communication skills.
• Results-oriented, with the ability to deliver results under pressure and within tight timelines.
• In-depth knowledge of local market and competition, and understanding of competitive positioning.
• Understanding of HNI sales / wealth management product suite, platforms and operational procedures.
• Understanding of banking and para-banking guidelines issued by RBI and local laws and regulations.
• Understanding of KYC requirements and Anti-money Laundering policies.
• Knowledge of financial markets and products to assist in meaningful client engagement.
• Creative, inquisitive mind with problem-solving abilities and attention to detail.

Nice to have

• Preferably MBA (not mandatory).
• AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage.

Details

• Location: Ashok Vihar, Delhi.
• Job: Product Sales.
• Schedule: Regular.
• Employee status: Full time.
• Reports to Branch Manager.
• Rank: Officer / Senior Officer / Analyst.