Officer, Branch Relationship Manager, Growth, Consumer Banking Group

Overview

Branch Relationship Manager in DBS Consumer Banking Group, focused on acquiring new-to-bank affluent clients and growing existing client relationships in the Thane, Mumbai branch catchment.

What you'll do

• Acquire new-to-bank (NTB) DBS clients with an AUM of INR 1 million or more through a need-based approach, with a primary focus on sourcing new affluent clients into the Treasures segment.
• Build and execute an acquisition pipeline through self-sourcing, referrals, branch walk-ins, local area prospecting, corporate and community engagement.
• Engage existing customers to deepen wallet share through retention and growth of AUM.
• Cross-sell and up-sell DBS products and services to ensure client coverage and product penetration.
• Ensure activation of e-Channels (I-Banking, M-Banking, Online MF, Debit Card) and Savings Book growth for new and existing clients.
• Manage and maintain customer satisfaction and service levels through proactive client engagement and relationship management, coordinating with DBS Service, Distribution and Product teams.
• Build workflows and processes for exemplary service delivery, including doorstep banking.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Achieve monthly and annual volume and revenue objectives as agreed.
• Ensure internal and regulatory compliance, including strict adherence to the DBS sales process, timely risk reviews, AML/KYC and due diligence while on-boarding.
• Maintain complete knowledge of all products and services through continuous skill and knowledge improvement.
• Work with the Line Manager and City/Cluster Head to achieve common team and branch objectives.

What you'll need

• Graduate (10+2+3 years of education), mandatory.
• Minimum 2 years of experience in a reputed bank and proficient in banking products.
• Strong relationship management and influencing skills.
• Strong service orientation and customer-centric behavior.
• Effective probing and listening skills.
• Good written and verbal communication skills.
• Understanding of HNI sales and wealth management product suite, platforms and operational procedures.
• Understanding of banking and para-banking guidelines issued by RBI and local laws and regulations affecting businesses.
• Understanding of KYC requirements and Anti-Money Laundering policies.
• In-depth knowledge of the local market and competition.
• Results-oriented, with the ability to deliver results under pressure and within tight timelines.
• Self-driven, ambitious, creative and inquisitive, with problem-solving abilities and attention to detail.

Nice to have

• MBA (preferred, not mandatory).
• AMFI, IRDAI or FEDAI certified, with BCSBI certification (an added advantage).
• Knowledge of financial markets and products to assist in meaningful client engagement.

Details

• Location: Thane, Mumbai.
• Job: Product Sales.
• Schedule: Regular.
• Employment status: Full time.