Sales Support Specialist

Overview

Serves as a strategic partner to Sales, extending the frontline sales team through direct customer engagement and cross-functional collaboration to deliver sales support, resolve customer needs, and execute commercial initiatives.

What you'll do

• Act as an extension of the Sales team, delivering end-to-end sales support and ensuring seamless execution of commercial activities.
• Engage directly with customers via phone, email, and case management platforms to address inquiries and support business needs.
• Deliver a high-quality customer experience while adhering to company policies and service standards.
• Partner closely with Customer Success Partners, Sales, Sales Operations, CX, Disputes, and other stakeholders to resolve customer requests efficiently.
• Manage customer cases through to resolution, ensuring timely follow-up and proactive communication.
• Identify and mitigate risks, bottlenecks, and recurring issues to improve service delivery.
• Analyze customer portfolios, business trends, and market opportunities to support revenue retention and growth.
• Identify opportunities to increase share of wallet through customer insights, cross-selling, and upselling support.
• Monitor account performance and provide actionable recommendations to stakeholders.
• Leverage customer feedback and data insights to drive continuous improvement initiatives.
• Support business transformation projects and process optimization efforts.
• Promote best practices to enhance efficiency, service quality, and customer satisfaction.
• Maintain accurate customer, sales, and case records across CRM and business systems.
• Ensure data integrity, compliance, and reporting accuracy to support informed decision-making.

What you'll need

• Bachelor's degree in Business, Commerce, Supply Chain, Logistics, Marketing, or a related field.
• 2-5 years of experience in Sales Support, Customer Service, Customer Success, Commercial Operations, or related functions.
• Experience working in a dynamic, customer-facing environment.
• Customer-centric mindset with strong stakeholder management capabilities.
• Excellent communication, relationship-building, and problem-solving skills.
• Strong commercial acumen and analytical ability.
• Experience with CRM systems, case management tools, and Microsoft Office applications.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Continuous improvement mindset with a focus on business impact.

Details

• Location: Pune, India (411014).