Supply Chain Process Coordinator

Overview

Provide administrative and operational support for supplier-facing processes across multiple systems and business functions, serving as a primary contact for supplier and stakeholder inquiries.

What you'll do

• Monitor shared mailboxes, workflow queues, and intake channels.
• Respond to routine supplier and stakeholder inquiries using established procedures and standard work.
• Prioritize, track, and resolve requests within defined service expectations.
• Escalate complex issues to appropriate subject matter experts or support teams.
• Provide timely updates and ensure requests are completed or transitioned to the appropriate owner.
• Support supplier onboarding, data collection, documentation, assessments, and related activities.
• Manage supplier communications, including requests, reminders, and follow-ups.
• Assist suppliers with routine process and system questions.
• Track participation and completion status and address missing or incomplete submissions.
• Escalate critical delays, recurring issues, or nonresponsive suppliers.
• Execute established supply chain and supplier management processes in accordance with approved procedures.
• Coordinate workflow activities across sourcing, procurement, supplier quality, compliance, and other functions.
• Review submissions for completeness and route items requiring further review.
• Monitor workflow status and follow escalation protocols for overdue or stalled activities.
• Support routine system administration activities, including user access and workflow assignments.
• Maintain supplier records, documentation, trackers, and process data.
• Review information for completeness, accuracy, and compliance with established requirements.
• Perform routine data validation and reconciliation activities.
• Prepare status reports, completion metrics, aging reports, and operational summaries.
• Support dashboard updates and provide information for leadership reporting.
• Maintain process documentation, job aids, templates, and standard work instructions.
• Support training activities and provide basic process guidance to users and suppliers.
• Identify recurring issues, process inefficiencies, and improvement opportunities.
• Participate in testing, process improvement projects, and implementation of approved changes.
• Provide operational feedback to support ongoing process enhancements.

What you'll need

• Associate degree in business, supply chain, operations, information systems, or a related field, or equivalent relevant experience.
• 1-3 years' experience in an administrative, customer support, supplier support, procurement, supply chain, operations, or process coordination role.
• Demonstrated ability to manage a high volume of requests and competing priorities.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to follow documented procedures and apply defined business rules consistently.
• Proficiency with standard productivity, communication, reporting, and collaboration tools.
• Ability to work effectively with both internal stakeholders and external suppliers.

Nice to have

• Bachelor's degree in business, supply chain, operations, information systems, or a related field.
• Experience supporting suppliers or external business partners.
• Experience working across multiple business platforms or workflow systems.
• Experience with supplier onboarding, documentation collection, qualification, compliance, quality, or procurement processes.
• Experience maintaining operational reports, trackers, or dashboards.
• Familiarity with process documentation, standard work, and continuous improvement principles.