Assistant Facility Manager- Soft Services

Overview

Manage soft facility services for the BACI account at JLL in Mumbai, supporting business needs in line with service levels and key performance indicators.

What you'll do

• Manage the facility management team in delivering services, especially help desk issues and user services.
• Assist in maintaining the premises, including designated financial, maintenance, procurement, and asset and vendor management.
• Build an understanding of and sound working relationships with key client representatives and suppliers/service providers.
• Specifically manage the Facility Executive, Front Office Executive, and the janitorial and technical teams.
• Manage offsite record management operations, including document collection and retrieval.
• Review and spot-check areas of responsibility to ensure suppliers/service providers meet contractual obligations to the client.
• Ensure detailed floor inspections on a routine basis.
• Monitor the help desk system as it affects your area and ensure rectification works are recorded and actioned in a timely manner.
• Ensure aspects of the working environment meet all requisite standards.
• Assist the Facility Manager to ensure the smooth running of meetings and/or events.
• Assist with business unit relocations or ad hoc projects.
• Assist with critical out-of-hours issues and participate as a key team member in emergency response.
• Provide backup support for the Facility Manager in times of absence.
• Clearly document and communicate all client expectations to the balance of the FM team.
• Work collaboratively with colleagues within the BACI account and across the wider Jones Lang LaSalle network.
• Ensure general administrative activities under your control are conducted in a timely and efficient manner.
• Assist with any other duties assigned by the Facility Manager or Senior Manager on a need-be basis.
• Oversee pantry services, catering for in-house lunches, presentations and staff events.
• Assist in managing service levels to meet business unit needs.
• Manage kitchen equipment inventory and maintenance.
• Ensure general cleanliness of the office and manage the janitorial team.
• Manage user car park applications with the building landlord.
• Order copier refills, non-IT office equipment and office plants.
• Order office supplies such as stationery and pantry supplies, equipment and services, and analyse them.
• Manage subscriptions to periodicals and newspapers.
• Manage the receptionist in discharging front office duties, such as interaction.
• Coordinate closely with site leaders to address problems and/or enhance working environment performance.
• Hold a weekly connect with associates to understand their concerns.

What you'll need

• Five years of experience in facility management.
• 3 years of experience as a facility executive.
• Ability to adapt and perform under pressure.
• Strong interpersonal skills with the ability to build rapport quickly.
• Good communication skills.

Details

• On-site, Mumbai, Maharashtra.
• Scheduled weekly hours: 48.