Specialist - Workplace Services

Overview

Support the technical operations, maintenance planning, shift management and day-to-day facility functioning of R1RCM's Tikri workplace, reporting to the Program Manager – Administration & Facilities.

What you'll do

• Support operation and maintenance of electrical systems (LT panels, UPS, DG, lighting), HVAC systems (PAC/AHU), plumbing systems (water supply, drainage, fixtures) and fire safety systems (hydrant, alarms, extinguishers).
• Execute and track R&M (Repair & Maintenance) activities and assist in breakdown handling, coordinating with vendors for quick resolution.
• Maintain daily maintenance logs and checklists.
• Prepare and track a 52-week maintenance calendar for all technical systems.
• Ensure execution of preventive maintenance (PPM) and daily, weekly and monthly maintenance activities.
• Maintain records of completed vs planned tasks, downtime and issue logs, and share regular updates with the reporting manager.
• Allocate daily tasks to MSTs (Multi-Skilled Technicians), monitor their activities, and manage shift planning and manpower allocation.
• Ensure adequate staffing as per operational requirements and follow up on task completion and productivity.
• Ensure smooth day-to-day facility functioning and coordinate with housekeeping, pantry and security teams.
• Support office layout changes, seating adjustments and small setups, and ensure workplace cleanliness, hygiene and upkeep.
• Coordinate with vendors for routine services and breakdowns, track service delivery and follow up for closure, report SLA deviations to the manager, and assist in invoice verification and documentation.
• Track daily material usage, maintain stock records and inventory levels, ensure availability of critical spares and consumables, coordinate procurement of required materials, and avoid wastage.
• Support cost-saving initiatives in maintenance activities and track consumption to identify cost reduction areas.
• Act as first point of contact for facility-related issues, ensure timely logging and closure of complaints, and support employee comfort (lighting, AC, seating, etc.).
• Maintain records for maintenance activities, compliance and audits, and support basic safety checks and audit preparation.
• Maintain MIS reports in Excel (maintenance tracker, MST activity tracker, material consumption) and share daily/weekly updates with the reporting manager.

What you'll need

• Graduate (Commerce preferred) and Diploma/ITI in Electrical/Mechanical.
• Basic knowledge of electrical systems, plumbing and office maintenance.
• 4–6 years of experience in facilities/technical services.
• Experience in handling R&M and maintenance tracking, PPM.
• Exposure to MST/team coordination.
• Good knowledge of MS Excel and Power BI.
• Very good command of English communication.

Details

• Location: Gurgaon (Tikri).
• Shift: Rotational (Morning, Night).