HR Service Delivery New Associate

Overview

HR Service Delivery New Associate role focused on Case Management in Workday Talent Management, supporting Time & Attendance operations.

What you'll do

• Act as a subject matter expert for Time & Attendance processes, including timesheet validation, attendance exceptions, overtime, shift management, and leave administration.
• Independently manage complex attendance discrepancies, escalations, and recurring issues, ensuring timely and accurate resolution.
• Review and validate attendance and timekeeping data to ensure payroll inputs are complete and accurate.
• Coordinate with HR, payroll, operations, employees, and management to resolve critical or high-impact attendance issues.
• Analyze attendance trends, identify root causes of recurring errors, and implement corrective and preventive actions.
• Support attendance adjustments, exception approvals, and audit requirements in accordance with established policies and controls.
• Monitor SLAs, quality metrics, productivity, backlogs, and turnaround times; take proactive action to address gaps.
• Prepare and review operational reports, reconciliations, dashboards, and management updates.
• Provide process guidance, knowledge transfer, and on-the-job coaching to team members.
• Review work outputs and support quality checks to ensure process accuracy and compliance.
• Identify process improvement opportunities, standardize procedures, and contribute to automation initiatives.
• Support internal and external audits by maintaining accurate documentation, evidence, and audit trails.

What you'll need

• Any graduation.
• 0 to 1 years of experience.
• Skill required: Case Management - Workday Talent Management.

Details

• Location: Bengaluru.
• May require working in rotational shifts.
• Solves routine problems largely through precedent and referral to general guidelines; receives detailed instructions on all tasks; decisions closely supervised; individual contributor within a team with a narrow scope of work.