HR Service Delivery Representative (APAC/EMEA)

Overview

Senior HR Service Delivery Representative supporting HR operations across APAC and EMEA, delivering HR products and processes and supporting less experienced staff.

What you'll do

• Support service delivery of HR products and processes across one or more HR functional areas, such as Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, and HR compliance.
• Support performance of less experienced staff and overall effectiveness of the team; proactively provide feedback and present ideas for improving or implementing processes and tools.
• Perform complex administrative, transactional, operational, or customer support tasks.
• Be responsible for complex operational tasks such as records management, report generation, and other transactions across HR information systems such as Workday, ServiceNow, and other specialized tools.
• Provide subject matter expertise and interpretation of procedures to less experienced staff.
• Interact with immediate team, internal or external customers, and internal peers outside the work group on a wide range of information.
• Manage queries from initial contact through to closure, managing expectations throughout and ensuring exceptional client service.
• Manage daily operational activities, including job changes, new hire and termination processes, leave of absence, requests for employee data, and document management.
• Monitor and track information including probations, fixed-term contracts, visa expiration, and flexible working agreements.
• Resolve escalated issues using system knowledge and engagement with relevant teams.
• Follow up with managers to ensure completion of activities within required timelines.
• Partner with the Global Mobility team on expatriate relocation administration and system updates.
• Liaise with the payroll team to ensure payments and amendments run smoothly and on time.
• Actively participate in process improvement discussions and take responsibility for implementing changes, with the employee experience at the forefront.
• Review and document procedures.
• Support a variety of HR projects or initiatives.

What you'll need

• 2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
• Proven experience in Workday and ServiceNow is essential.
• Organized, with the ability to manage and prioritize a diverse workload and meet set deadlines, SLAs and targets.
• Excellent attention to detail, with a logical approach to work.
• Risk and controls mindset.
• Positive attitude with a 'can-do' approach.

Nice to have

• Demonstrated experience in a HR operational role within a highly matrixed and fast-paced organization.
• Understanding of records management and retention.
• An understanding of employment law across international locations.
• Experience working in the financial services industry.
• Experience working with outsourced teams.
• Proficiency in MS Office, with advanced Excel skills an advantage.

Details

• Location: Bengaluru, India.
• Shift timings: 1:30 PM to 10:30 PM IST.
• Posting end date: 19 Nov 2026.